Professional in Human Resources (PHR) Practice Exam

What is the primary goal of diversity training in an organization?

1. To enhance technical skills of employees

2. To inform management about company policies

3. To improve productivity and communication among employees

4. To develop leadership capabilities in staff

The correct answer is: To improve productivity and communication among employees

The primary goal of diversity training in an organization is to improve productivity and communication among employees. This type of training is designed to raise awareness about the diverse backgrounds, cultures, and perspectives within the workforce. By fostering an inclusive environment, organizations can enhance collaboration and understanding among team members, which ultimately leads to improved communication and productivity. When employees feel valued and understood, they are more likely to engage, contribute ideas, and work efficiently as a team. Diversity training can also help to reduce conflicts that may arise from misunderstandings or biases, creating a more cooperative workplace culture. This not only benefits individual employees but also enhances overall organizational performance by leveraging the diverse strengths and viewpoints of all team members. While enhancing technical skills, informing management about policies, and developing leadership capabilities are important training objectives, they do not directly capture the essence of diversity training's primary focus on communication and teamwork among employees.